Privacy Policy

Swell Coffee LLC

Effective Date: Jan 1st, 2026

Swell Coffee LLC ("we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

Important Notice Regarding Text Messaging Data

Swell Coffee LLC does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing or promotional purposes. All SMS opt-in data is kept strictly confidential and is used solely to provide the services you requested.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and mailing address
• Payment information when requesting services or making purchases
• Opt-in records and timestamps for communication channels such as SMS and email

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

Your information may be used for the following purposes:

• Providing and improving our services
• Processing transactions and payments
• Communicating regarding inquiries, appointments, and services
• Improving website functionality and user experience
• Fraud prevention and security monitoring
• Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services such as appointment reminders, customer support updates, and important service notifications.

Opt-In & Consent

• You will only receive SMS messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations

Opt-Out Instructions

• You may opt out of SMS messages at any time by replying STOP
• You will receive a confirmation message and will no longer receive SMS communications unless you opt in again

Message Frequency

• Message frequency varies depending on your interaction with our services
• Messages relate directly to services you have requested

Help & Support

Reply HELP to any SMS message or contact us at swellcoffee24@gmail.com during normal business hours for assistance.

Carrier Information

• Standard message and data rates may apply
• Carriers are not responsible for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share limited information with:

Service Providers

• Third-party vendors assisting with operations such as payment processing or appointment scheduling
• SMS service providers solely to deliver messages you have consented to receive
• All providers are contractually required to maintain confidentiality and security

Legal Compliance

• When required by law or legal process
• To protect our rights, safety, or property

Business Transfers

• In the event of a merger, acquisition, or sale of assets
• Your information will remain protected under this policy

5. Data Security

We implement reasonable security measures to protect personal information, including:

• Encryption of sensitive data
• Secure authentication systems
• Regular security assessments
• Employee data protection training
• Secure backups and disaster recovery systems

While we strive to protect your information, no method of transmission or storage is completely secure.

6. Cookies & Tracking Technologies

We may use cookies to:

• Analyze website traffic
• Remember user preferences
• Improve functionality and user experience
• Measure service effectiveness

You may disable cookies in your browser settings, though some website features may not function properly.

7. Your Rights & Choices

You may have the right to:

• Access or update your personal information
• Request deletion of your data
• Opt out of marketing emails
• Opt out of SMS messages by replying STOP
• Withdraw consent for future communications

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. This Privacy Policy applies only to information collected by Swell Coffee LLC.

9. Changes to This Privacy Policy

We may update this policy from time to time. The most current version will always be posted on our website with the effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Swell Coffee LLC
Phone: (727) 269-9197
Email: swellcoffee24@gmail.com
Website: https://www.swellcoffeelargo.com